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Find answers about accounts, profiles, photos, matches, payments and support.

How do I create an account?

Create an account, confirm your email when required, complete your profile and upload clear photos.

Why was my photo rejected?

Photos may be rejected if they are unclear, do not show you, contain unsafe content, or break profile-photo rules.

How do matches work?

A match is created when two users like each other. Match chat opens after the match is created.

How do I report a user?

Open the profile and use Report. For urgent or account-related issues, use Contacts or Support.

I forgot my password

Use Forgot Password on the login page and follow the email instructions.

Are Romlove core features free?

Core dating features are available for free. Optional services may add higher limits, boosts, badges, priority support and convenience features.

How do paid services work?

Paid services are optional and may include membership plans, visibility boosts, badges, higher limits or priority support. Available options may vary by account and region.

How can I change privacy or email settings?

Open account settings to update your profile visibility, email preferences and other account options.

Need more help?

Still need help? Open the support desk or use the public contact form.